At this time we post out packages 3 times per week as standard, on Mondays, Wednesdays and Fridays. However, during peak times we will increase this interval to suit the volume of sales received

Postal times will largely depend upon the postal service used and the date/time your order was placed plus where you are ordering from. Generally, UK 1st class post takes 1-2 days to arrive, 2nd class post 2-3 days and both are not tracked services, Standard Parcels take between 3-5 days for any UK mainland address.

International deliveries will take longer, standard Airmail (small packets) will typically take between 5-7 days to arrive although during peak times or adverse weather conditions (e.g. Christmas, Bank Holidays etc) this can be extended. We are therefore not able to guarantee any delivery dates as this is beyond our control.

PACKAGING

All items are despatched in padded envelopes or similar to aid in the prevention of damage whilst the goods are in transit. Larger items or multiple purchases may be split into 2 or more packages for ease of posting. Many items will go through a standard size letterbox opening but for larger packages you will need to be available at the delivery address to receive these.

We sometime use recycled packaging, most notably cardboard for heavier or bulky items however all packaging materials used will be fit for purpose.

DELIVERY TIMES

We currently use the Royal Mail to deliver the majority of our packages so we can only quote delivery times based upon information that they provide on their website and all information provided should be used as a guide only and is not guaranteed.

UK 1st Class Mail typically takes 1-2 working days to arrive.

UK 2nd Class Mail typically takes 2-3 working days to arrive

Royal Mail UK Standard Parcels typically takes 3-5 working days to arrive.

UK Mail tracked Parcels typically takes 1-2 days to arrive (UK Mainland only).

International Small Packets (Airmail) typically takes 5-7 working days for Mainland Europe and 7-10 working days for the Rest of the World.

Fed-Ex, UPS, DPD or similar (tracked Airmail) typically takes 3-5 working days for Mainland Europe and 5-10 working days for the Rest of the World.

These are guidelines only - please view the Royal Mail or the respective Courier website(s) for full details of service delivery times.

We request that a period of 15 days be allowed for all packages to arrive before a package is deemed to be lost in the post. From our experience, some missing packages are at the local Post Office sorting depot awaiting collection, please check there before reporting an item missing.

International Buyers should make due allowance in the delivery times for the possible delays caused by Customs Clearance or inspections carried out by their Countries respective Import authorities.

NOTE : We cannot process a claim for any missing package until this period of time has passed.

ORDER COLLECTION :

The collection of your Order(s) is possible and can be done by prior arrangement on either Mondays, Wednesdays or Fridays each week. We are open from 8.30am until 3.30pm for the purposes of collection. The collection address is shown below ;

Unit 16 & 17, Sherbrook Business Centre, Sherbrook Road, Daybrook, Nottingham, NG5 6AT.

 

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